Will on-campus classes or on-campus events be canceled in response to COVID-19?

All classes and student services are now remote. See Student Support Contact for Remote Services. Classes that are not remote have been canceled: Canceled Classes.

Most events are canceled, but some workshops are now remote. See Canceled Events.

For the latest updates, visit Coronavirus Preparedness and Prevention or follow SMC on Twitter @SMC_edu.

I have plans to study abroad in the summer or fall. Will my program be cancelled?

Circumstances surrounding COVID-19 remain extremely fluid. SMC administrators are closely monitoring the situation, both globally and in regions with affiliated study abroad programs. Based on the current guidance of the CDC, SMC has cancelled the international study abroad trips scheduled for Spring 2020. Moving forward, SMC reserves the right to cancel future trips if they are warranted. The college is temporarily suspending international travel until the situation improves. Should there be any changes to your particular program, the college will notify you directly, and work closely to find a suitable alternative for your studies and travels.

I'm an international student and concerned about travel.

The U.S. government has taken unprecedented steps with respect to travel in response to the growing public health threat posed by COVID-19:

  • The CDC has issued travel guidance related to COVID-19. For the most up-to-date travel restrictions and guidelines, please visit the CDC Information for Travel page.
  • Effective February 2, at 5 p.m., the U.S. government suspended entry of foreign nationals who have been in China within the past 14 days.
  • U.S. citizens, residents, and their immediate family members who have been in Hubei province and other parts of mainland China are allowed to enter the U.S., but they are subject to health monitoring and possible quarantine for up to 14 days.

Contact the SMC International Education Center (IEC) for support with any questions, concerns or needs:

I'm feeling sick. What should I do?

Students who are sick should stay home, engage in social distancing, and contact their primary care provider. If students don’t have a primary care provider, they can call Student Health Services at 310-434-4262. Students should not come in to Student Health as the office will only be providing remote services via telephone and zoom.

International students can receive all medical referrals for primary and specialty care via telephone or zoom from Student Health. Call 310-434-4262.

What should I do if a member of my household is showing cold-like symptoms after recently traveling abroad?

SMC encourages everyone to protect themselves from illness, such as the cold, flu, and COVID-19 by following the recommended actions:

  • Get a flu shot.
  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a bent elbow or a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.

Access to Services & Resources

What offices on campus will remain open?

All campuses are closed. All student support services are now remote.

See Student Support Contact for Remote Services. You can also check Student Services websites for any department-specific messages.

Are all campuses closing? Including CMD and Bundy?

All classes and student services are now remote. See Student Support Contact for Remote Services. Classes that are not remote have been canceled: Canceled Classes.

Most events are canceled, but some workshops are now remote. See Canceled Events.

For the latest updates, visit Coronavirus Preparedness and Prevention or follow SMC on Twitter @SMC_edu.

Can students meet with counselors and other administrators online?

The Counseling Department is conducting counseling sessions remotely. Students may schedule appointments to meet with a counselor.

You may schedule an online appointment by logging in to Corsair Connect. Brief questions can also be submitted through Online Counseling.

Would SMC allow for the online submission of important materials such as appeals and financial aid documents?

Please contact the individual department. Many will accept documents by email or by upload through a portal.

Under which circumstances will students be allowed on campus?

Access is not allowed in any part of the campus. Visit Contact for Remote Services for hours and more info.

Will computer labs be open?

Computer labs are not open because the campus is closed. All offices have moved to remote services. Contact individual offices/departments to schedule an appointment or request assistance: Contact for Remote Services.

Will the Modern Language Lab be open and required for classes?

The Modern Languages Lab is operating remotely. 

We recommend that  students use SANSSPACE to complete their required lab hours. Email your instructor if you don't have the instructions to access SANSSPACE. SANSSpace is an online language lab that can be accessed via the Internet.

Students should email their instructors, Jose Velazquez or Ann Mirsky regarding any questions about SANSpace. Each instructor will provide instructions about using SANSSpace.

For those students who do not have access to reliable Internet (or any internet) outside of the campus, how do you propose they participate in online classes?

Visit Student Remote Instruction Checklist for technology resources. Contact for Remote Services for hours and more info.

I do not own a laptop or PC. If the school classes and library are closed, will SMC provide temporary laptops?

Notify your instructor immediately so that SMC might help identify the needed resource. And if you’re part of a special program at SMC, contact your counselor.

Visit Student Remote Instruction Checklist for technology resources. Contact for Remote Services for hours and more info.

Are all classes going to be online?

All classes are now remote. Classes that are not remote have been canceled: Canceled Classes. Your professors will communicate with you.

View the Student Remote Instruction Checklist to see what tools you need.

Admissions/Enrollment (Add/Drop Classes)

Can I drop a class without a W or get a refund considering the current situation?

The state has approved the removal of a W, as long as the following criteria is met by the "Guaranteed Withdrawal Deadline" (found in Corsair Connect)for the course in question:

Students are asked to VERY carefully consider if dropping the class is truly in their best interest. Understandably, tensions and frustrations are high, but do consider potential consequences, such as: financial aid impact, reaching your educational goal, health insurance, visa status (F-1 students visit www.smc.edu/askiecc), and many others.

Refunds of enrollment fees will be issued within 45 days after the petition has been processed. If you remain enrolled in any other class, student services fees (Health, Associated Students, ID Card fee) will not be refunded.

Will I get my money back for classes that don’t allow me to learn as easily online? If my grade suffers?

Please talk to your instructor about challenges you may experience with remote learning. Your instructor may be able to identify alternatives conducive to your learning.

Unfortunately, once a grade has been issued at the end of the semester, you will not be able to with. See answer to related question above: Can I drop a class without a W or get a refund considering the current situation?

Will I still receive credits for this semester?

Students who complete their courses will receive their earned grade at the end of the term. Continue to participate in your course for full credit.

Can I still enroll in Summer or Fall classes?

Yes. Enrollment dates will be released in early April.

Will my credits still transfer?

Yes! The credit value of all classes remains the same. You must complete all coursework and continue to participate in order to receive credit for the class. The transferability of classes will not change.

Will the deadline to drop without a W be extended?

No. The Avoid a W deadline remains the same for your classes. Check your Corsair Connect account. SMC does not have authority from the state of California to extend the deadline. Continue to monitor the smc.edu/coronavirus webpage for updates and information.

If my classes are cancelled, do I need to drop the class? Or will there be another choice to take class?

Classes have not been cancelled. Continue to participate in your courses for full credit. Any changes or updates will be communicated to you.

Here is a list of canceled classes, and information on withdrawing and getting a refund.

Can I place an order for student records online?

Yes. You can order official transcripts on our website smc.edu/transcripts and have them sent to you electronically or by mail.

Would this make our fall semester start early or late?

The start dates for future semesters will continue as normal and start as noted on the Academic Calendar. We will advise students if that should change.

Can I submit assignments late if I contract COVID-19?

Contact your instructors and the SMC Health Center to let them know you are ill and ask for any accommodations they may be able to make for you.

Please follow directions from your healthcare provider. If diagnosed with COVID-19, observe your quarantine and do not come to campus.

For the 2nd session of this semester, will there still be class? I have a class that was supposed to start in April, will it still go on?

In most cases, yes, but the classes will be offered remotely. Information will be provided by your instructor regarding the specific delivery methods for your late start classes. A few classes have been cancelled.

Here is a list of canceled classes, and information on withdrawing and getting a refund.

Will the P/NP deadline be delayed?

No. All class related deadlines remain the same. Check your Corsair Connect for applicable deadlines.

How will “crashing“ a course differ online?

E-mail the instructor to request an add code.

Is the Admissions office open for business?

The Admissions Office is available by phone and email during their regular office hours. You may join their QLess line and you will be contacted by phone. Check the Admissions website for more information.

Is there a way to access official student records without going into the admissions office?

Yes. Please visit www.smc.edu/transcripts for instructions about how to submit your request.

Can I still drop all of my classes and still be enrolled at SMC?

If you decide to drop all of your SMC classes, you may re-enroll in the future.

F1 Students

My classes are being shifted from on-ground to on-line because of COVID-19. How will this affect my F-1 status?

The Student and Exchange Visitor Program (SEVP) has indicated that because of the Pandemic, F-1 students will maintain their status even if their on-ground courses are shifted to an on-line format or other remote delivery.

As an F-1 Student can I take more than one online course?

In Response to the COVID-19 Pandemic, Federal Regulations now allow international students to take as many online courses as they wish.

Can I take the rest of my on-campus classes online from my home country?

We recommend that you remain in California. However, if you wish to return to your home country, you can continue to participate in your classes remotely and maintain your F-1 Visa status. Online courses and classes that have shifted from on ground to remote modality will continue to be offered on line through the end of the spring 2020 semester.

If I drop below 12 units because I prefer not to take my on-ground courses on-line due to the COVID-19 outbreak, will this affect my F-1 status?

F-1 students must remain enrolled full-time or must be approved for Reduced Course Load in order to maintain their F-1 status. Students may request a Reduced Course Load (RCL) by emailing a counselor in the International Education Center at smc.edu/AskIECC. Students who remain in the U.S. must be enrolled in a minimum of 6 units if they have been approved for RCL.

I am thinking of Withdrawing from all my classes and returning home. What should I do?

Before you decide to drop your courses and return home, please be aware that the new guidelines from the Federal Government allow you to stay in your online courses, return to your home country AND still maintain your F-1 Visa status.

This option will allow you to gain credits in the spring semester that will count toward your graduation and maintain your F-1 Visa status even if you return home. When the travel restrictions are lifted, you can use your valid F-1 Status to return to the U.S. and resume your studies in the summer or fall semesters without having to re-apply. This option will also keep you eligible for on campus employment, Optional Practical Training (OPT) and Curricular Practical Training (OPT).

If you decide to withdraw from your courses, contact the IEC counselors at smc.edu/AskIECC.

As an F-1 student, If I withdraw from my spring 2020 semester and return home, do I have to re-apply? If I have to re-apply, do I have to pay the application fee again?

If you will be out of the country for fewer than 5 months, you will NOT need to reapply. Simply send a message in iApp to let us know your plans and your Admissions Coach will guide you as to the next steps in your process.

If you will be out of the country for 5 months or longer, you will need to reapply. Please send a message in iApp.

The application fee will be waived if you have to re-apply due to COVID-19 travel restrictions.

I am thinking of going home for spring break or for summer break. Will I be able to return to the U.S. after my break?

We do not advise you to travel outside of California at this time because this situation is fluid and we cannot be sure of what travel restrictions may be in place when you want to return. It is possible, even likely, that you may not be able to return to California if you depart now.

The campus is closed to students. How can I get help from a Counselor or from an Immigration Specialist without coming to campus?

F-1 students can receive assistance from IEC Counselors by filling out a request at smc.edu/AskIECC or by telephoning 1-310-434-4218. Counselors are available via email, phone, chat or Zoom.

F-1 students can receive assistance from IEC Staff, including Immigration Specialists, Health Insurance Specialist, Package Program Specialist, Housing Specialist and other assistance by e-mailing IntlEd@smc.edu, or by telephoning 1-310-434-4217.

What if I don’t have a computer or access to Wi-Fi? How can I participate in my class?

Please contact your instructors immediately. Computer and WI-FI resources may be made available to you.

Will the graduation ceremony still take place in June?

Santa Monica College is communicating closely with the Center for Disease Control and will follow guidance regarding large gatherings. As we get closer to June, information will be shared about how the graduation ceremony will take place.

What if I am sick and cannot continue in my online classes?

If you are sick and cannot continue to participate in your online courses, please contact the International Education Center at IntlEd@smc.edu to inquire about a Medical Reduce Course Load option. Please refer to the Health Insurance questions below for more information on seeking medical help.

Does the college health insurance (Relation) cover COVID-19?

The Relation health insurance covers all COVID-19 treatment that is medically necessary and prescribed by a doctor.

Will my Relation health insurance cover COVID-19 testing if I do not have any symptoms?

No. Testing, if you do not have symptoms, is not considered medically necessary at this time. All services must be considered medically necessary and prescribed by a doctor in order to be covered under the insurance plan.

If I choose to take my on-campus classes online and return home, can I still use my Health Insurance in my home country?

YES. Your health insurance will cover your doctor visits while you’re in your home country with the same in-network cost share that you experience in the U.S.

This means medically necessary treatment will be covered at the in-network level of benefits subject to any in-network deductible, coinsurance and co-payments.

If you receive treatment in your home country, please submit a completed claim form along with a copy of the bill to Wellfleet.  Claims forms are located at studentplanscenter.com.  Please scroll to the forms page.

What do I need to know before visiting a doctor’s office?

During the COVID-19 pandemic and until further notice, International Students are not required to call Student Health Services for a referral before visiting their doctor.

If you need medical care, please read below:

If you have any questions about your health insurance, your coverage, or a bill you have received, please feel free to contact:

Kari Mendoza
Account Manager Relation Insurance Services
12121 Wilshire Boulevard, Suite 1001
Los Angeles, CA 90025
Direct Telephone: 310-566-2065 / mobile: 310-367-2758
fax: 310-394-0142
Email: kari.mendoza@relationinsurance.com / relationinsurance.com

Please Note:  Student Health Services is open virtually providing telehealth for all SMC students. Students can receive referrals, health consultation, health education, and illness prevention via telephone or zoom by a nurse or nurse practitioner.

Student Health Services is open from 7:30 a.m. – 3 p.m. Monday through Friday and can be reached at 310-434-4262.  Students who leave a message within business hours will receive a call back that day. Students who leave a message after hours, will receive a call back the next business day.

What should I do if I have to return to my home country?

Please contact an International Education Counselor at smc.edu/AskIECC or by telephoning 1-310-434-4218 immediately. See information elsewhere in this FAQ for instructions about returning to SMC in the future.

What activities will take place?

Reinstatement workshops and employment workshops will be offered online. Details will be posted on the IEC web page as they become available.

In-person social activities have been cancelled or postponed. On-line social activities are currently being planned. Information will be shared with you once details are confirmed.

How do I request a verification letter?

Please complete, sign, and submit the PDF FileRequest for Verification Letter form to intled@smc.edu from your SMC email address. We cannot accept typed signatures: please print the paper and sign it.

If you are submitting a form to be completed, please select ‘Attached Form’ and submit the form you would like completed along with the verification letter request form.

Sign up to receive your letter via Express shipping. Using your SMC ID number. Pay for your order and email your order number, name, and SMC ID number to intled@smc.edu from your SMC email address.

Note that verification letter requests take up to 10 business days for processing, and we will finish each request as soon as possible. You will receive an email to your SMC student email account when your request is completed.

What do I do if I need a travel signature?

Federal regulations now allow I-20s with travel signatures to be sent to students electronically by email. 

To obtain a travel signature for your I-20, you will need to do the following:

  • Please complete the PDF FileI-20 Travel Signature Request Form

  • Email the Travel Signature Request to the International Education Center (IEC) at IntlEd@smc.edu from your SMC student email.

  • IEC will reissue and send you a new I-20 with a valid travel signature electronically through your SMC student email account.

  • Print all three pages of your I-20 and Sign it.

  • Print the SEVP regulations sheet that was included in the email you received. Have these regulations with you when you reenter the U.S.

Please Note: An I-20 is not required to depart the US.  Our processing time may take up to 2 weeks due to the high volume of travel signature requests that we are processing.

Important: You may use this I-20 to reenter the U.S. for the summer or fall as long& as you have maintained your F-1 status during the spring 2020 semester. To Maintain your F-1 Status for the spring 2020 semester, you must be enrolled in 12 credits or be approved for a Reduced Course Load (RCL).  You can maintain your status even if you have left the U.S. so long as you complete your remote and online courses.

Financial Aid/Fees and Payments

When will people start receiving financial aid and where would we get it once it’s available?

At this time, we are continuing our current disbursement process which occurs weekly on Thursdays. Student financial aid files must be complete and ready to be awarded. Please continue to check your portal on the Corsair Connect. Refund Checks will be mailed to the home address on the system. We encourage you to check to be sure your address on file is correct.

What will happen with FAFSA and Santa Monica Promise award?

We will continue to process FAFSA applications to determine eligibility for various federal, state, and institutional awards. For more specific information concerning a student’s Santa Monica Promise award, please contact the Office of Financial Aid and Scholarships directly via email at financialaid@smc.edu.

I’m in document reviewing for FAFSA, will it take longer to receive my check?

We will continue to process files within our normal processing time frame. We encourage you to consistently check your portal on your Corsair Connect to review your application status and file review progress.

Who can I speak with to help me with financial aid? How do I get ahold of financial aid?

We encourage you to email the Office of Financial Aid and Scholarships at financialaid@smc.edu. We are also answering our phones. Please refer to our website that will list our phone schedule hours. We can be reached at (310) 434-4343.

Will the coronavirus outbreak impact my financial aid application?

Our goal is to maintain our current processing operations.

We encourage you to consistently check your portal on your Corsair Connect to review your application status and file review progress. We will continue to process files within our normal processing time frame.

As long as you remain enrolled in classes, we will evaluate your eligibility to receive financial aid assistance based on the number of enrolled units.

I would like to submit an appeal. How do I submit the appeal form and supplemental documents if the campus is closed?

Appeal forms can be submitted via email using the financial aid email address: financialaid@smc.edu. Financial Aid staff will be checking and responding to email regularly.

I’m a student employee. What happens if the campus is closed?

Under the remote instruction model, the campus is not open to students to work. Please work with your supervisor to receive remote work instructions. If the campus experiences a mandatory shut down due to coronavirus, students utilizing Federal Work Study dollars will still be able to get paid.

I am a financial aid recipient. What if I drop below 6 units for the term?

If you are a federal work study student, you will not be permitted to continue working as the unit requirement is 6 unit enrollment. If you are the recipient of a federal Direct Subsidized or Unsubsidized Loan, you will immediately begin your six month grace period prior to you transitioning to loan repayment. Please feel free to contact the Office of Financial Aid and Scholarships for additional details.

What if I decide to formally withdraw for the remainder of the semester?

Please contact the Office of Financial Aid and Scholarships at 310-434-4343 or financialaid@smc.edu to review the financial aid implications. The Financial Aid staff is here to assist you and will work with you regarding your financial aid eligibility.

Will Financial Aid staff be available if I have questions?

It is encouraged that you send an email to financialaid@smc.edu or to contact us at (310) 434-4343 and we have staff ready to answer and address your questions.

Can I get a refund for the parking permit?

Students can request a refund for parking fees by emailing parking@smc.edu. Refunds will be made on a pro-rated basis. Please remember that if you do park at SMC, you will need to buy a daily permit for $11.

Pro-rated amounts are:

  • CCPG Spring 2020 Permit ($30): $23

  • CCPG Spring 2020 Updated Permit ($33): $25

  • Spring 2020 Permit ($85): $65

  • Spring 2020 Updated Permit ($93.50): $71.50

Are services and benefits still available to students who paid the A.S. membership fee?

Several services and benefits are available remotely to students who paid the A.S. Membership Fee. Check Associated Students for the most up-to-date information on these services and benefits.

Schedules/Events

What events will be cancelled?

A list of canceled campus events is available. Please check back for updates.

How will graduation be affected?

Santa Monica College is communicating closely with the Center for Disease Control and will follow guidance regarding large gatherings. As we get closer to June, information will be shared about how the graduation ceremony will take place.

How will I volunteer at Sustainable Works now?

Sustainable Works will start workshops the week of March 30. The workshops will be held online. You will be notified about how to access the workshop in the next week or so.

Assessment & Placement

How can I submit a waiver?

Please download the waiver form.

Email completed waivers along with unofficial transcripts/AP scores to: successandengagement@smc.edu.

When will I receive a decision about my waiver?

Waivers are processed within 5-7 business days. Please check your SMC email account for waiver decisions.

How can I take the Chemistry Challenge exam?

Currently, testing for the Chemistry Challenge exam has been suspended until further notice. Please feel free to contact our office regarding questions you may have. Our number is 310-434-8040.

How can I take the Math Challenge exam?

Currently, testing for the Math Challenge exam has been suspended until further notice.  Please feel free to contact our office regarding questions you may have. Our number is 310-434-8040.

How can I take the placement for English as a Second Language/ESL?

Currently, testing for the ESL placement exam has been suspended until further. Please feel free to contact our office regarding questions you may have. Our number is 310-434-8040.

How do I complete the Math/English placement?

Math and English placements are available on your Corsair Connect account. Please login to your account and select the “Placement” tab, located to the far right of the screen.

How can I take a proctored exam at Santa Monica College?

Currently, we are not accepting new proctor appointments until further notice.

What are your regular testing hours?

Santa Monica College has temporarily suspended in-person services, including all testing and proctoring. Success and Engagement Center can be reached:

Hours: Monday - Friday, 8:30 a.m. - 4:30 p.m.
Phone: 310-434-8040
Email: successandengagement@smc.edu

Other

What is happening with work study students? Are they going to continue working?

Yes, Federal Work Study students may continue to work. Contact your supervisor for instructions.

How does this event affect Military Veterans using the Post 9/11 GI Bill?

The VRC has been closed since March 9 due to their move to their new location: Invictus Lower Level of the Cayton Center. VRC remains closed to the public for Spring 2020 term due to COVID-19 safety protocols.

You may continue to contact us at (310) 434-8205 to schedule an appointment with a counselor, speak to VRC staff or you go online to your Corsair Connect account and book an appointment with a counselor. You may also contact us via email at VetsOutreach@smc.edu.

Will facilities be sanitized?

Our facilities department and custodial team is ensuring that surfaces are disinfected and cleaned, and that soap and hand sanitizer stations remain filled. Remember that hand washing with soap and water is the most effective way to reduce the spread of any infection.

Can student workers still come to work?

Please contact your supervisor for instructions.