Etiquette Tip of the Week:
Words You Should Absolutely Eliminate
A friend of mine had an
Etiquette Tip of the Week request.
“Would you advise
people to stop overusing the word 'honestly?' I hear it way too much around our
offices – whether a coworker is talking with another coworker in person, or
with a vendor or client on the phone. When someone says, 'Honestly,...' or 'To
be honest,...,' does that imply the person typically lies? It drives me crazy.
They should drop those filler words."
In business communication,
filler words keep us from being clear and concise.
Another communication rut:
overused buzzwords. Have you heard these in circulation lately?
I am trying to break myself of the habit of this word. People use “absolutely”
instead of “yes.” It’s like yes with emphasis. Yes! Absolutely!
"Have you read the
Used repeatedly, it’s annoying. Just say, “yes.” You’ll save three syllables.
You order a regular coffee and the person behind the counter says, “Perfect!” Is this the
best regular cup of coffee ever or did you really like the way I ordered it?
Someone behind the counter told me customers use it too. It’s a substitute for
“Here’s your coffee.”
What's wrong with, "Thank you?"
If you hear yourself using
buzzwords habitually (or notice them when proofreading emails), there is an
easy cure: read.
Read everything. Read
newspapers and online news sites, business books, classic literature (not
trashy bodice rippers), biographies, cookbooks, books about history,
philosophy, sports, travel, art. Look up definitions of words you don’t know.
Reading enhances your
vocabulary and helps you find replacements for the buzzwords. Will it improve
your business communication? Yes!
buzzwords or filler words peeving you? Let me know: firstname.lastname@example.org
or on Twitter: @MannersThatMove