​​Student’s Rights

  • Right to have an equal opportunity in classroom learning, out of the classroom learning, and student activities.

  • Right to refuse to explain to the instructor the kind of disability you have.

  • Right to know why a request for an interpreter or captionist was not accommodated.

  • Right to provide feedback about interpreter or captionist’s performance or professionalism to improve or strengthen services.

  • Right to immediately contact the DHH Supervisor, Denise Henninger, if a service provider fails to show up for an assignment. If you don’t receive a response, please contact the DSPS office. Every reasonable effort will be made to provide a substitute service provider for a same-day assignment, but there is no guarantee.

Email: Henninger_denise@smc.edu or
Text: Denise Henninger (818) 570-3813 or
DHH Voice: (310) 434-4497 or
Video Phone: (424) 238-1635 or
DSPS: (310) 434-4265

Student’s Responsibilities

  • Responsibility to meet with a DSPS counselor to initially request services each semester and to participate in the development of a Student Educational Contract.

  • Responsibility to request for additional or change of services using the Online Service Request Form at http://www.smc.edu/StudentServices/DisabilityResources/Pages/DeafHard-of-Hearing.aspx

  • Responsibility to attend class on time or get information about what you missed from the instructor or fellow students. If you are more than 20 minutes late for a class or interpreting assignment, the service provider is expected to leave.  If the service provider has left, you should go to the DSPS office to check if a service provider is available.

  • Responsibility to inform the DSPS office or the DHH supervisor at least 24 hours in advance if you are going to be absent or late. After two absences in a single class without prior notification, we will not provide services to the subsequent classes unless you specifically request a reinstatement of services and confirm your plan to attend classes by contacting Denise Henninger, the  DHH Supervisor or the DSPS office.

  • Responsibility to question your instructor through the service provider if you do not understand the book, outside assignments, or what is happening in class.

  • Responsibility to request a service provider as soon as you find out about field trips, group assignments, special activities, etc.  Every effort will be made to accommodate your request, but DSPS cannot guarantee a service provider with less than three days notice for on-campus events and less than ten days notice for off-campus events.

  • Responsibility to immediately inform the DSPS office of any changes to room or building location, changes to schedule meeting times, withdrawal from class, additions to classes, etc. through use of the online request at http://www.smc.edu/StudentServices/DisabilityResources/Pages/DeafHard-of-Hearing.aspx.

  • Responsibility to immediately (as soon as class begins) inform the DHH Supervisor or DSPS office when a requested service provider did not show up.

  • Responsibility to provide the signs you prefer to your interpreter. Meetings before class to establish signs with interpreter are strongly encouraged.

  • Responsibility to discuss your preferred style of communications with your interpreter. Let the interpreter know if you prefer more or less ASL, English, finger spelling, lip reading, etc.

  • Responsibility to be respectful to the service provider at all times and not to have personal or side conversations unrelated to course content with the service provider during class.

  • Responsibility to bring any concerns about your services to the attention of the DSPS office in a timely manner.


Student Name (Print):______________________                        

Signature: _______________________                     

Date:___________________

Contact information:  DHH Supervisor Denise Henninger

  • Email: Henninger_denise@smc.edu

  • Text: Denise Henninger (818) 570-3813

  • DHH voice: (310) 434-4497

  • VP: (424) 238-1635

  • DSPS: (310) 434-4265


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