Listed below are resources available to persons who wish to file a complaint at SMC. If you have a complaint, please go to the website for the applicable resource below and follow the complaint processes of that area.
The Ombudsperson acts as a listening ear, conciliator, mediator, and resource for students with problems involving SMC faculty, administrators/managers, staff, and other issues. The Ombuds Office can maintain confidentiality if requested. Please contact the Ombuds Office regarding:
Student complaints regarding faculty, administrators/managers, staff, or other issues at SMC.
Sexual harassment or violence.
Ombuds Office Website
Student Judicial Affairs Office
The Student Judicial Affairs Office upholds the Student Conduct Code, the Academic Conduct Code, and the Honor Code to promote a safe learning environment at SMC. Please contact Student Judicial Affairs regarding:
Student Judicial Affairs Office
Admissions & Records Office
The Admissions & Records Office oversees matriculation related processes, student records, and FERPA (the federal law mandating privacy of student information). Please contact the Admissions & Records Office regarding:
Admissions & Records Office Website
Office of Student Life
The Office of Student Life oversees matters related to student life on campus. Please contact the Office of Student Life regarding:
Office of Student Life Website
Campus Police Department
The SMC Campus Police Department provides law enforcement, crime prevention, investigation, security, and parking and traffic control services at SMC. Please contact Campus Police regarding:
Campus Police Department Website
Office of Human Resources
The Office of Human Resources oversees H.R. related policies and procedures at SMC. Please contact the Office of Human Resources regarding:
Unlawful discrimination or harassment, including sexual harassment.
Complaints about violations of the District’s policy regarding workplace/campus violence and anti-bullying.
Employee grievances under the District’s collective bargaining agreements.
Complaints concerning District personnel.
For general assistance about complaints, information about where to file a complaint, and information about whistleblower complaints.
Office of Human Resources Website
Office of Risk Management
The Office of Risk Management oversees environmental compliance, occupational health and safety, and the District’s insurance coverage for property, liability, and workers’ compensation. Please contact the Office of Risk Management regarding:
Office of Risk Management Website
Confidential Reporting Hotline
Complaints can be made to confidentially to the Confidential Reporting Hotline. Please contact the Confidential Reporting Hotline regarding:
Confidential Reporting Hotline Website
Accrediting Commission for Community & Junior Colleges (ACCJC)
ACCJC is the agency that oversees SMC’s accreditation. Complaints regarding SMC’s compliance with academic program quality and accrediting standards can be filed with ACCJC.
Accrediting Commission for Community & Junior Colleges Website
Reports about suspected improper activities of employers or complaints of retaliation resulting from whistleblower activities may be reported to these state agencies.
California State Auditor Whistleblower Hotline
California State Personnel Board