Lab Support

No, you are free to visit the Lab Support Desk as a walk-in.

No, the Lab Support Desk team are unable to provide information on which courses to take. Speak with a faculty member or contact the counseling department.

Mango Languages is accessible through a web browser or the mobile app, which you can find by searching on Google Play or the App Store.

No, Mango Languages accounts are provided for free to all SMC language students.

See "What is the formula for my Mango Languages username and password?" for more information.

The initial steps to attempt in resolving technical issues are as follows:

• Clear your web browser's cache and cookies.
• Verify if there are any updates available for your web browser or mobile app.
• Check for updates related to your operating system.
• Restart your device.

You may find specific troubleshooting steps for Mango Languages on the Mango Languages Support website.

If you still require technical support, reach out to the Language Lab Support Desk for assistance.

The formula for Mango usernames and passwords is as follows:

Mango Username = Section Number + SMC Network Username
Mango Password = SMC Network Username (if it is at least 6 characters)*.

For example, if your section number is 2003 and the student's SMC Network Username is fox_kim_ann, the Mango Username would be 2003fox_kim_ann and your Mango Password would be fox_kim_ann.
*But if your section number is 2003 and the SMC Network Username is fo_ki (only 5 characters), then the Mango Username and the Mango Password would both be 2003fo_ki

If you've forgotten your username or password for Mango Languages, contact the Lab Support Desk for assistance with resetting your account credentials. Avoid changing your account information on your own, as this could result in the loss of your account.

Unfortunately, we can only offer Mango Languages accounts to students who are currently enrolled in a language course.

To track your learning time and the number of completed lessons, click the name of the language you're learning (i.e., Spanish) on the upper left-hand side and then find the detailed information on the left-hand side.

Mango Languages Support - Usage

Mango Languages automatically saves your progress as you use the platform. No action is required to save your work.

The initial steps to attempt in resolving technical issues are as follows:

• Clear your web browser's cache and cookies.
• Verify if there are any updates available for your web browser or mobile app.
• Check for updates related to your operating system.
• Restart your device.

You may find specific troubleshooting steps for Transparent Language on the Transparent Language Help Center.

If you still require technical support, reach out to the Language Lab Support Desk for assistance.

When you initially create your account, you should receive a prompt to input your class code or enrollment code. Alternatively, you can navigate to the "Classes" tab and utilize the "ENROLL IN A CLASS" button.

Unfortunately, we can only provide Transparent Language accounts to students currently enrolled in a language course.

The initial steps to attempt in resolving technical issues are as follows:

• Clear your web browser's cache and cookies.
• Verify if there are any updates available for your web browser or mobile app.
• Check for updates related to your operating system.
• Restart your device.

You may find specific trouble shooting steps for VoiceThread on the VoiceThread Docs website.

If you still require technical support, reach out to the Language Lab Support Desk for assistance.

Follow these steps in order to write a text comment on a VoiceThread.

1. Click on the "ABC" icon in the + Menu button.
2. Type your text comment.
3. Click "Save".

Follow these steps to record a phone message for a VoiceThread:

1. Click on the telephone icon in the + Menu button.
2. Enter your telephone number when prompted.
3. Click "Call Me."
4. Wait for VoiceThread to call you, and answer the call to begin recording your message.
5. Hang up the call to save your message.

Follow these steps to record a voice comment for a VoiceThread:

1. Click on the microphone icon in the + Menu button.
2. If prompted by your web browser, click "Allow" to grant VoiceThread permission to record your voice.
3. After the countdown, begin recording your voice comment.
4. Click the red flashing light at the bottom of the screen to stop the recording.
5. Your voice comment will begin playing. Click "Save" to save your message or click "Discard" to try again. You may also click "Record More" if you wish to continue recording your original voice comment.

Follow these steps to record a video for a VoiceThread:

1. Click on the video camera icon in the + Menu button.
2. If prompted by your web browser, click "Allow" to grant VoiceThread permission to record your voice and use your webcam.
3. After the countdown, begin recording your video.
4. Click the red flashing light at the bottom of the screen to stop the recording.
5. Your video will begin playing. Click "Save" to save your message or click "Discard" to try again. You may also click "Record More" if you wish to continue recording your original video.

Follow these steps to upload a pre-recorded video or audio file to a  VoiceThread:

1. Click on the upload icon in the + Menu button.
2. Browse your device for the video or audio file you wish to upload.
3. Wait for the upload to finish processing.

By default, VoiceThread uses a dark-mode theme. You may switch to a light mode theme by selecting your profile in the top right corner and choosing Display Preferences. You will then be prompted to choose either a light or a dark theme. If you would like to switch again, follow the same steps to choose a different theme.

There are two methods for accessing the MLLAB Media Finder. The first method is to visit the Modern Languages Lab in Drescher Hall 219 and use any available workstation. The second method requires you to install the Microsoft Remote Desktop app, which allows you to remotely access the MLLAB Media Finder.

See ''How do I install the Microsoft Remote Desktop app" for more information.

To install the Microsoft Remote Desktop app, please choose your device type from the list below and then carefully follow the provided instructions.

• Windows
• MacOS
• ChromeOS (Chromebook)

Citrix Workspace has been phased out and the Microsoft Remote Desktop is the current solution to accessing the MLLAB Media Finder remotely.