We strive for a quick turn-around -- no more than three working days, and often within
24 hours. The successful processing of your request, however, requires that the H.R.
employment record has been entered and is up-to-date. Academic Personnel at ext. 4417
handles records for instructors. Classified Personnel at ext. 4881 handles records
for regular classified staff.
If you haven't yet logged into your new account, the password is likely still its
initial value of santamonica-####, where santamonica is in lower case, followed by
hyphen (or dash) followed by the last four digits of your Social Security number.
For Example: santamonica-1234. To reset your password, visit the resetting a forgotten
f you haven't changed your password in the last year, it is likely that your password
has expired. If you use a Mac, you will not receive any notifications that your password
is about to expire. In this case, follow the instruction for resetting a forgotten password.
Contact either the IT Helpdesk (ext. 3010) or Network Services to have your password
reset to santamonica plus hyphen plus the last four digits of your Social Security
number. Make sure to have your SMC employee ID number ready when you call, so your
identity can be verified.
Log in at any PC on campus; hit Ctrl-Alt-Del; click on the "Change Password..." button
and complete the dialog box. (For special requirements, though, go to Changing Your SMC Account Password).
Here are a few things to try before e-mailing the Postmaster to investigate: (1) change
the current view so as to not filter messages, (2) make sure there are no auto-archiving
or auto-delete rules that are removing your messages, and (3) try using Find or Advanced-Find
to locate messages that you may have inadvertently moved to another folder.
If your request is made from a College-affiliated account, the Postmaster can e-mail
you the address, although the intended recipient will also be cc'd that someone requested
the address. If the request comes from an off-campus account (even from one that clearly
belongs to an affiliate of the College), the Postmaster will reply with the statement
of policy, bc'ing the address so that the intended recipient can initiate contact
Typically, temporary employees are not granted e-mail privileges or access to the
campus network. This is both as a matter of policy, as well as in the interests of
general security. Exceptions can be made upon the approval of the Vice President who
oversees the project/department, and if your supervisor vouches that e-mail access
is necessary for you to perform a specific work-related task or fulfill a required
job function or responsibility.
Yes. Your supervisor was originally notified when the account would automatically
become disabled (based on the termination date of your assignment to the department).
It is your supervisor's responsibility to coordinate with H.R. any extensions in an
assignment and to ensure that the Postmaster is notified to keep the account active
beyond the original termination date. It is a sensible security policy to automatically
disable accounts when a user apparently is no longer employed by the District. Please
have your supervisor act early to avoid disruptions of access to networking resources.
Many temporary workers have default termination dates of June 30th, so be sure to
have H.R. update their records in advance of that date to accurately reflect continuing
The Postmaster can assign an alias to your mailbox (e.g., your e-mail address is FERBERBURGER_FREDERICK_A@smc.edu
but you want others to be able to send messages to email@example.com). Due to the volume
of such requests, however, the Postmaster reserves the right to decide whether an
alias is warranted.
E-mail the Postmaster to request the creation of an e-mail alias. Be advised that
if your alias conflicts with an existing SMC e-mail address, your request will be
denied; also, if a new faculty/staff member subsequently appears whose given name
matches one of your aliases, the Postmaster will have the discretion to re-assign
the address and revoke the alias.
You must first change your name with Human Resources (i.e., your new name must appear
in the ISIS Administrative system). Then, e-mail the Postmaster from your existing
e-mail account and provide the following information: (1) your SMC employee ID number
[found on the back of your SMC ID card] and (2) the exact time [between 8:00am and
4:00pm] and date [non-holiday weekday] you want the new name to take effect. Don't
forget to use your new name the next time you log in!