- Go to the Password Reset Form and enter you SMC username and follow the prompts.
1- Log in with your SMC username and password at the Change Password Form .
2- Enter your current password one more time and click “Continue.”
3- Provide a new password, confirm it and “Continue.”
Please wait 10 to 15 minutes and your account will be unlocked. If you forgotten
your password please see the "I forgot my password" option above.
If your account works for all services except for one, please try the following:
CANVAS:
- Wrong Account Name - Make sure not to append @smc.edu or any spaces to the username. Only lastName_firstName
- Wrong Password - If you receive an ‘invalid username/password’ error and are sure you entered everything correctly, please check whether your password has not expired. That’s normally the case. You can access PortalGuard to check it: https://signon.smc.edu . It will show you password expired message if that’s the case.
- Call - Canvas Help Desk at (844) 303-0352
M-PROFESSOR/WEBISIS:
- Wrong Account Name - Make sure not to append @smc.edu to the username. Only lastName_firstName
- Wrong Password - If you receive an ‘invalid username/password’ error and are sure you entered everything correctly, please check whether your password has not expired. To check if your password expired try to log in to: https://signon.smc.edu. It will show you password expired message if that’s the case.
CITRIX:
- Wrong Account Name - Make sure to add SMC\ to the username. Example: smc\doe_john
- Wrong Password - If you receive an ‘invalid username/password’ error and are sure you entered everything correctly, please check whether your password has not expired. You can access PortalGuard to check it: https://signon.smc.edu . It will show you password expired message if that’s the case.
- Password Change - If you've recently changed your password, your password may be still in your browser's cache or your Chromebook's cache. Clear your browser's cookies and Citrix passwords. You can also double check that the password change was successful by logging in to PortalGuard: https://signon.smc.edu . It will show you a "wrong password" message if the password change was not successful, and you should reset your password.
OTHER:
For all other services:
- Email ITHelp@smc.edu or
- Call 310-434-3010 for assistance:
- Monday - Thursday: 7 a.m. - 6 p.m.
- Friday: 7 a.m. - 5 p.m.
- Email ITHelp@smc.edu or
- Call 310-434-3010 for assistance:
- Monday - Thursday: 7 a.m. - 6 p.m.
- Friday: 7 a.m. - 5 p.m.