Drop-In Counseling

CRITICAL- PLEASE READ:  The QLess queue will close automatically if the number of students waiting far exceeds available counselors, but you can periodically try again  to access the QLess queue. Depending on the current student wait time, we may not be able to reopen for the day. Please have your SMC student ID number, a pen, and paper ready for your callback.

Counseling Callback Queue

Join the Qless app to get in a virtual line for drop-in counseling by phone. If you are using a phone to sign into Qless, please download the Qless app first (Android or iOS).

Once you have signed in:

1. Look for Santa Monica College Counseling Callback.
2. We'll send you a text message to alert you when we are ready.
3. The counselor will call you at the number provided when it's your turn to be seen. Make sure cell phone settings are adjusted to receive a call from an unknown or "no caller ID" number. Otherwise, the call goes to voicemail.

• Monday          8:30 a.m. - 6:30 p.m.
• Tuesday          8:30 a.m. - 6:30 p.m.
• Wednesday    8:00 a.m. - 6:30 p.m.
• Thursday        8:30 a.m. - 4:30 p.m.
• Friday              9:30 a.m. - 1:30 p.m.

In-Person services may close during hours of operation if capacity is met. In this case, we encourage you to use Drop-in Counseling by Phone.  Please call ahead before a long commute to determine the in person status.

Students with disabilities who require assistance, students who require an interpreter and underage students will be allowed one additional person in the counseling session with them.

Students arriving in person for an In-Person Drop-In Session must first check in at the kiosk outside of the Student Services Center at the West Entrance facing campus.  Everyone entering the building will need to provide a photo ID and proof of full vaccination. Everyone entering the building must wear a surgical, KN95 or N95 mask and keep it on the entire time that they are inside the Student Services Center.

Students must be cleared for on-campus visits by submitting proof of vaccination in advance. Information may be found at this link –    Proof of Vaccination

Students must submit the daily COVID 19 screening found in the SMC Go App or at this link – COVID 19 Screening

• Monday          9:30 a.m. - 4:30 p.m. 
• Tuesday          9:30 a.m. - 4:30 p.m.
• Wednesday    9:30 a.m. - 4:30 p.m.
• Thursday        9:30 a.m. - 4:30 p.m.
• Friday              Closed (the office is open for online services only)

Briefly meet with a counselor through Video Express Counseling. These sessions are limited to 10 minutes. No appointments needed.

• Mon - Thurs          9:00 a.m. - 5:00 p.m.
• Friday                    10:30 a.m. - 1:00 p.m.