Off-Campus Access Problem Reports

Use this page to report problems accessing SMC Library databases from off-campus. This service is available to current SMC faculty, staff, and students only.

If we're online you can use the chat window, otherwise please complete the form and we will contact you via email.

Please don't fill out this input box.

Name:*

SMC Email Address:*

Your SMC student or staff username:*

Please select an affiliation:*

Please describe the problem you experienced:*

Tried to login but it wouldn't accept my username and password

Was able to login but the database I tried did not work

Clicked on the login link and got an error instead of a login prompt

Couldn't even get to the library website!

Other (please explain below)

Other information (specific database, error messages):

When did this problem occur?:(e.g., now, last night at 2 a.m., several times)

Your operating system:*

Your web browser:*

Specify your web browser if it's not on the list above:

Name of your Internet Service Provider: