Listed below are resources available to persons who wish to file a complaint at SMC. If you have a complaint, please go to the website for the applicable resource below and follow the complaint processes of that area.
- Ombuds Office
- Student Judicial Affairs Office
- Admissions & Records Office
- Office of Student Life
- Campus Police Department
- Office of Human Resources
- Office of Risk Management
- Confidential Reporting Hotline
- California Community Colleges Chancellor’s Office
- Accrediting Commission for Community & Junior Colleges (ACCJC)
- State Agencies
- California State Auditor Whistleblower Hotline
- California State Attorney General’s Whistleblower Hotline
- California State Personnel Board
- Printer-Friendly Complaint Process Handout
The ombudsperson acts as a listening ear, conciliator, mediator, and resource for the college community. Please contact the Ombuds office regarding:
- Assistance in facilitating discussions about grade disagreements, breakdown of communication, and other complex issues. Conversations with the ombudsperson are confidential to the extent permitted by law.
The office does not file formal complaints to the college. The Ombuds office is an informal office where individuals may explore options in confidence.
Student Judicial Affairs Office
The Student Judicial Affairs Office upholds the Student Conduct Code, the Academic Conduct Code, and the Honor Code to promote a safe learning environment at SMC. Please contact Student Judicial Affairs regarding:
The student discipline process or student discipline issues.
Admissions & Records Office
The Admissions & Records Office oversees matriculation related processes, student records, and FERPA (the federal law mandating privacy of student information). Please contact the Admissions & Records Office regarding:
Complaints about the matriculation process.
Complaints about student records or FERPA-related concerns.
Office of Student Life
The Office of Student Life oversees matters related to student life on campus. Please contact the Office of Student Life regarding:
Complaints about publicity materials posted around campus that are deemed offensive.
Campus Police Department
The SMC Campus Police Department provides law enforcement, crime prevention, investigation, security, and parking and traffic control services at SMC. Please contact Campus Police regarding:
Complaints about crimes (including sexual violence). Also, Campus Police can provide assistance with situations involving safety and emergencies.
Office of Human Resources
The Office of Human Resources oversees H.R. related policies and procedures at SMC. Please contact the Office of Human Resources regarding:
Unlawful discrimination or harassment, including sexual harassment.
Complaints about violations of the District’s policy regarding workplace/campus violence and anti-bullying.
Employee grievances under the District’s collective bargaining agreements.
Complaints concerning District personnel.
For general assistance about complaints, information about where to file a complaint, and information about whistleblower complaints.
Office of Risk Management
The Office of Risk Management oversees environmental compliance, occupational health and safety, and the District’s insurance coverage for property, liability, and workers’ compensation. Please contact the Office of Risk Management regarding:
Work related injuries.
Claims against SMC regarding injury or damage to persons or personal property.
Non-crime-related safety concerns.
Confidential Reporting Hotline
Complaints can be made to confidentially to the Confidential Reporting Hotline. Please contact the Confidential Reporting Hotline regarding:
Complaints about unethical, illegal, or unsafe situations at SMC.
California Community Colleges Chancellor’s Office
The Chancellor’s Office is the agency that oversees the community colleges in California. SMC employees, SMC students, and members of the public who wish to file unlawful discrimination and harassment complaints, including sexual harassment complaints, can do so directly with the Chancellor’s Office.
Accrediting Commission for Community & Junior Colleges (ACCJC)
ACCJC is the agency that oversees SMC’s accreditation. Complaints regarding SMC’s compliance with academic program quality and accrediting standards can be filed with ACCJC.
Reports about suspected improper activities of employers or complaints of retaliation resulting from whistleblower activities may be reported to these state agencies.
California State Auditor Whistleblower Hotline
California State Attorney General’s Whistleblower Hotline
California State Personnel Board