Student Account Help

Option #1: I am a former SMC student, but I have not taken classes at SMC for two years or more

SMC online services are routinely deactivated two years after your last class. However, academic records are archived permanently.

If you want your official SMC transcript sent to another college or third party, please see the transcripts web page. Contact the Office of Admissions and Records if you have transcript questions or have forgotten your Student ID number.

If you are a former student, filing an admission application and following all instructions given by SMC will reactivate your account for six months in the self-service system called Corsair Connect.

Readmission and activating online services will also reactivate your student email account so it can exchange messages with SMC offices and staff.

A student email account is a special Google Gmail account. Other SMC Google services -- including Google Drive, Google Docs, and sending email to nonSMC addresses (including your own) -- will not be available until you begin participating in a class.

Option #2: I filed an admission application more than six months ago, but I never took a class, and I am not enrolled in a future class

SMC online services are routinely deactivated six months after your last admission application, unless you are enrolled in a current or future class. However, your assigned SMC Student ID number and portions of your original admission application are archived permanently.

If you are a former applicant, filing a new admission application and following all instructions given by SMC will reactivate your account for six months in the self-service system called Corsair Connect.

Readmission and activating online services will also reactivate your student email account so it can exchange messages with SMC offices and staff.

A student email account is a special Google Gmail account. Other SMC Google services -- including Google Drive, Google Docs, and sending email to nonSMC addresses (including your own) -- will not be available until you begin participating in a class.

Option #3: I forgot my username

Option #4: I forgot my password or the password I know isn't working

Enter your SMC username in the Password Reset Form and follow the prompts, unless:

you have not taken an SMC class within the last two years. (Reapply for admission.)
you filed an admission application more than six months ago but have not enrolled in a class since. (Reapply for admission.)

Option #5: I know my password, and I want to change it

Option #6: I forgot my student ID

If you are a former student and need your student ID number to order a transcriptor any other reason, please contact the Office of Admissions & Recordsso your identity can be verified. An official transcript is different than an unofficial transcript. You do not need access to the Corsair Connect student self-service system to order an online transcript. Online services such as Corsair Connect are deactivated two years after your last class. It can be reactivated if you:

(1) apply for readmission with a new admission application for a "returning student".

AND THEN

(2) verify your personal email address by following the instructions in your "Welcome" message after being readmitted

AND THEN

(3) after verifying your personal email address, activate your online services. Your SMC email account will be restricted to exchanging email only with SMC offices and employees unless you start a class.

If you are a CURRENT or RECENT student, then an automated system can email your ID number to you if:

(A) you have taken a class at SMC within the last two years

AND

(B) your current personal email address is already on file inside the Corsair Connect student self-service system

If you meet both conditions (A) and (B), please fill out the Student ID Lookup Form. To get an automated reply, you MUST say "Yes" to the question about whether you have access to the email account shown by the system.

If your personal email address is not on file inside Corsair Connect, then you must contact Admissions yourself to verify your identity and have your personal email address updated. While the automated system will tell you that answering "No" to "Do you have access to your old email address?" will be logged, the Student Information Technology Helpline will not be able to contact you due to a system transition occuring March 24, 2022.

Option #7: My account is locked or it reached maximum unsuccessful logins

Option #8: I can't log in to Corsair Connect/Office 365/Canvas/Citrix/Email

If your account works for all services except for one, please try the following:

Corsair Connect (SMC Student Portal)

Online services are available for two years after your last class or six months after the last admission application which isn't followed by enrollment in a class, whichever comes first. You must activate your online services after admission (or readmission) before using Corsair Connect. If you just want your SMC transcript, see the SMC Admissions and Records Transcripts web page.

OFFICE 365:

You must be officially enrolled and currently taking classes to get access to Office 365/M365. If you've enrolled for the upcoming semester, you must wait until the first day of classes to get access.
Log in with your full SMC email and password

CANVAS:

You must be officially enrolled in at least one class to access Canvas.
If you've enrolled for the upcoming semester, you must wait until two weeks before the first day of your class to get access to Canvas.
If you add your first class less than two weeks before the class starts, you must wait 24 hours after you activate your SMC online services before Canvas will be available.
A class will not appear in Canvas until the instructor "publishes" the class materials, which is usually the first day of class.
If you add the class after it starts, you must wait until your instructor allows you into their Canvas class.

Other Canvas issues:

Wrong Account Name - Make sure not to add @smc.edu or any spaces to the username. Example: lastName_firstName
Wrong Password - If you receive an ‘invalid username/password’ error and are sure you entered everything correctly, please check whether your password has not expired. That’s normally the case. You can access PortalGuard to check it: https://signon.smc.edu . It will show you password expired message if that’s the case.
Help Resources in Canvas
Fill out the Canvas Inquiry Form
Call - Canvas Help Desk at (844) 303-0352

CITRIX:

Wrong Account Name - Make sure to add SMC\ to the username. Example: smc\doe_john
Wrong Password - If you receive an ‘invalid username/password’ error and are sure you entered everything correctly, please check whether your password has not expired. You can access PortalGuard to check it: https://signon.smc.edu . It will show you password expired message if that’s the case.
Password Change - If you've recently changed your password, your password may be still in your browser's cache or your Chromebook's cache. Clear your browser's cookies and passwords. You can also double check that the password change was successful by logging in to PortalGuard: https://signon.smc.edu . It will show you a "wrong password" message if the password change was not successful, and you should reset your password.

EMAIL:

You must be officially enrolled and currently taking classes to email outside SMC. If you've enrolled for the upcoming semester, you must wait until the first day of classes to be able to email outside SMC.
Wrong Account Name - SMC student email is a special Google Gmail account. If you're already logged in with your personal Gmail account, it can get in the way of logging in to your SMC email. The best solution is to open a private/incognito browser window and then sign in to Student Email with your SMC username and password.