Go to the Username Lookup Form (Requires your Student ID) and fill out the form to find out your SMC account username.
You may also find it on the SMC Account Info email that SMC sent you when you first
enrolled.
- If you have access to your non-SMC email or know your security questions ,go to the Password Reset Form and enter you SMC username and follow the prompts.
Log in with your current username and password at the Change Password Form , enter your password one more time, then follow the prompts.
Go to the Student ID Lookup Form and fill it out to find your Student ID.
You have attempted too many times to log in with a username and password that do not
match our records. Please try again in 15 minutes. If you forgotten your password,
or you password isn't working, please see the "I forgot my password" option above.
If your account works for all services except for one, please try the following:
Corsair Connect (SMC Student Portal)
You must be enrolled in SMC within the last 2 years. You can regain your access by reapplying to SMC. If you just want access to your transcript, you can order your official transcript via the SMC Admissions and Records Transcripts web site.
OFFICE 365:
- You must be officially enrolled and currently taking classes to get access to Office 365/M365. If you've enrolled for the upcoming semester, you must wait until the first day of classes to get access.
- Log in with your full SMC email and password
CANVAS:
- You must be officially enrolled to access Canvas.
- A new Canvas account requires a 24 hour activation after you receive your new SMC account.
- After enrollment, you must wait until your instructor allows you into their Canvas class.
Other Canvas issues:
- Wrong Account Name - Make sure not to append @smc.edu or any spaces to the username. Only lastName_firstName
- Wrong Password - If you receive an ‘invalid username/password’ error and are sure you entered everything correctly, please check whether your password has not expired. That’s normally the case. You can access PortalGuard to check it: https://signon.smc.edu . It will show you password expired message if that’s the case.
- Help Resources in Canvas
- Fill out the Canvas Inquiry Form
- Call - Canvas Help Desk at (844) 303-0352
CITRIX:
- Wrong Account Name - Make sure to add SMC\ to the username. Example: smc\doe_john
- Wrong Password - If you receive an ‘invalid username/password’ error and are sure you entered everything correctly, please check whether your password has not expired. You can access PortalGuard to check it: https://signon.smc.edu . It will show you password expired message if that’s the case.
- Password Change - If you've recently changed your password, your password may be still in your browser's cache or your Chromebook's cache. Clear your browser's cookies and passwords. You can also double check that the password change was successful by logging in to PortalGuard: https://signon.smc.edu . It will show you a "wrong password" message if the password change was not successful, and you should reset your password.
EMAIL:
- You must be officially enrolled and currently taking classes to email outside SMC. If you've enrolled for the upcoming semester, you must wait until the first day of classes to be able to email outside SMC.
- Wrong Account Name - SMC uses Gmail as the provider for SMC student inboxes. If you're already logged in with your personal Gmail account it can get in the way of logging in to your SMC email. We advice to use a private/incognito browser window and then go to Student Email and log in with your SMC email and password when prompted.
Fill out Student Support Form for assistance.