Answers to Frequently Asked Questions
Virtual Computer Lab - FAQ
Virtual Computer Lab
The SMC Virtual Computer Lab is a service that lets SMC students in certain classes access real SMC specialized computer labs over the Internet. You must be enrolled in an appropriate class for the current semester in progress. You cannot log on before the semester starts.
Technical Support
Technical Support is available Monday - Friday · 8 a.m - 7 p.m except on holidays:
- Live Chat: Select the live chat callout icon at the bottom right of this page
- Email: StudentIThelp@smc.edu
- Phone: 310-434-3111
Installing software to use the Virtual Computer Lab
Access to the Virtual Computer Lab is by using software called Citrix Workspace.
Video Demonstrating Citrix Workspace Download and Install
This video is for Windows, but the other operating systems work about the same way.
Download and install Citrix Workspace for your operating system:
Start Citrix Workspace on your device.
It may take a minute to start.
Use the lab "desktop" or "app" that your instructor tells you to.
If you don't see what you need, click on the Settings icon (it looks like a wheel or gear) and select "Refresh Apps".
Special Instructions for Modern Language Classes
SANSSpace (used in previous semesters) is no longer available.
- Log into your Citrix WorkSpace
- Navigate to the “Apps” tab at the top
- Follow the instructions given by your instructor.
Which "desktop" is for what class subject?
You only have access to the "desktops" or "apps" appropriate for your class.
If you have more than one class that uses the Virtual Computer Lab, here are the names
of the desktops available:
Virtual Computer Lab Software List
Expand the lists below to see the list of software available on the Virtual
Computer Lab desktop shown.