Resolving Holds

​Resolving Holds

Various departments have the ability to place a "Hold" on your student record, which can prevent enrollment, or the requesting of student records such as transcripts or enrollment verifications. These holds are placed for a variety of reasons, but generally mean that the department needs to follow up with you to resolve an issue, or to request some additional information. Not all holds can be addressed by Admissions & Records, please review the chart below and follow up with the applicable department for additional information and instructions. 

Hold Name & Number	Department Contact	Instructions
1. Admissions Office	Admissions & Records	There is a possible discrepancy in data reported on your student record, follow up with Admissions & Records for instructions on resolving.
2. Residency Hold	Admissions & Records	Reported changes to your citizenship status, or in state residency status, have been detected on your most recent application. Follow up with Admissions & Records for instructions about what documents you must provide.
4. Emergency Loan Hold	Auxiliary Services	Contact Auxiliary Services for more information.
5. Financial Aid Hold	Financial Aid	Contact Financial Aid for more information.
6. Bookstore Hold	Bookstore	Contact the Bookstore for more information
8. Bad Check Hold	Auxiliary Services	Contact Auxiliary Services for more information.
10. Athletics	Kinesiology & Athletics	Contact Kinesiology for more information
12. Dean of Adm & Recs Hold	Dean of Admissions & Records	Email EnrollmentServicesAssistant@smc.edu from your student email account to set up an appointment with the Dean of Enrollment Services.
14. International Education Center Hold	International Education Center	Contact IEC for more information.
17. International Counseling Hold	International Counseling Center	Contact International Counseling for more information.
18. Credit Card Hold	Cashier's Office	Contact Cashier's Office for more information
20. Duplicate ID Hold	Admissions & Records	Admissions & Records have detected that you have more than one student record, a hold has been placed so that the duplicate account(s) can be merged into a single record. Contact Admissions & Records for a timeline as to when the issue will be resolved.
22. Disciplinary Hold	Student Judicial Affairs	Contact Student Judicial Affairs for more information.
27. International Education: Nonpayment	International Education Center	Contact IEC for more information.
28. Under 18 Hold	Admissions & Records	College students that have been admitted to a semester that begins prior to their 18th birthday are required to provide proof of high school completion before they can enroll in courses. Please request that your official high school transcripts, or acceptable equivalency, be sent to the Admissions & Records Office. More detailed instructions can be found here.
34. Suspension Hold	Student Judicial Affairs	Contact Student Judicial Affairs for more information.
36. International Education: Address Needed	International Education Center	Contact IEC for more information.
37. International Education: Immigration	International Education Center	Contact IEC for more information.
41. Records Hold: SSN	Admissions & Records	A discrepancy in the Social Security Number provided on your application has been detected. Please complete the Change Request Form to provide proof of the correct information and resolve the hold.
42. Records Hold: DOB	Admissions & Records	A discrepancy in the date of birth provided on your application has been detected. Please complete the Change Request Form to provide proof of the correct information and resolve the hold.
43. Records Hold: Name	Admissions & Records	A discrepancy in the name provided on your application has been detected. Please complete the Change Request Form to provide proof of the correct information and resolve the hold.
44. Expulsion Hold	Student Judicial Affairs	Contact Student Judicial Affairs for more information.
45. Bad Address Hold	Admissions & Records	Admissions & Records was unable to validate the address on your application, this could be the result of a typo or incorrect formatting of the address. Please complete the Change of Address form to provide your current address to resolve the hold.
48. Online Discipline Hold	Student Judicial Affairs	Contact Student Judicial Affairs for more information.
52. Identity Proof Needed	Admissions & Records	Admissions & Records needs you to validate your identity. Please contact the Department for specific instructions to resolve this hold, or appear in person with valid, government issued, photo identification.

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