Computer Labs

Student Information Technology  Help

studentITHELP helps students with college-wide information technology

Help! I can't log in

See instructions to activate my SMC computer network services and Username

Look up my SMC Username (I know my Student ID number), and then try to log in

Forgot my student ID number

Forgot my password but I used to know it, and I'm enrolled in a current or future SMC class already

Forgot my password but I used to know it, and I'm not enrolled, but I filed an admission application in the last six months

Former student not enrolled in a current or former class

"My account is locked": wait one hour. It will unlock itself. You entered the wrong password more than five times. Check the status of CapsLock on your keyboard. You might have forgotten your password.

Other login issue

 

Show a timeline of when I can use specific SMC systems

Summary of online services and when they are available

Corsair Connect

This is the student online self-service system.

It is available for whichever of these is last:

  • if you are enrolled in a class
  • for 6 months after an application for admission is filed
  • for two years after your last class
Email

This is used to communicate with SMC.

Your SMC student email account is created automatically when you set your Corsair Connect password the first time. Addresses end with "@student.smc.edu"

Canvas

This is an online learning system.

Most classes use it to distribute the syllabus. Your Canvas account is created two weeks before class starts, or one day after you enroll, whichever is later.

A class shows up whenever the instructor publishes it (usually the first day of class).

 

Microsoft 365

You can use Microsoft Word, Excel, and specific other programs for free during any semester you are enrolled in a class. This ends if you drop all classes or when the semester ends.

Citrix Workspace

Citrix Workspace connects students in specific SMC classes (ask your instructor) to a real computer inside an SMC computer lab. This lasts only during the semester of the class.

 

Return to the student I.T. Help web page