Troubleshooting

Students who believe they qualify for SMC Promise should make sure they have read all eligibility requirements. If you are having trouble opting-in to the program, contact the Welcome Center (WelcomeCenter@smc.edu) so they can look at your profile to determine eligibility.

SMC Promise students who submitted a FAFSA must ALSO be eligible for the California College Promise Grant (CCPG) fee waiver in order to be eligible for the SMCP book voucher. If a student can not use the book voucher on the SMC Bookstore website (and the deadline hasn't passed), but the student's financial aid portal in Corsair Connect shows that they are receiving the CCPG fee waiver for 2024 - 2025, please contact us: Welcomecenter@smc.edu

Note: If you recently Opted In and met the requirements, it takes 24 hours from the day you meet all the SMCP requirements for the system to update and allow you to use your Book Voucher.

Note: ONLY the Financial Aid office can see student financial aid records and make changes to profiles. Welcome Center staff can only view general information that students already have access to.

Students who have questions about completing their FAFSA or need additional information about what documents they may need to submit (after viewing their financial aid portal in Corsair Connect) can contact the Financial Aid office.

Please note: ONLY the Financial Aid office can see student financial aid records and make changes to profiles. Welcome Center staff can only view general information that students already have access to.

SMC Promise requires students to complete 12+ units/ Unit Reduction during the Fall and Spring semesters, counselors are available to help students remain at full-time status. SMC Promise students can work with an academic counselor to make sure they are taking the correct classes for their educational goal and their correct skill level, to ensure successful completion.

Students can connect with a counselor by visiting the General Counseling webpage.

Regain Eligibility

• Eligible SMC Promise students who meet their requirements at the perspective SMC Promise deadline while attending Fall or Spring and do not complete their Unit Requirements with passing grades, A, B, C, D or Pass, become eligible to make up the deficient units in the subsequent short-term Summer or Winter semester to Regain Eligibility.

  Funding eligibility for the short-term semesters, Summer/ Winter, remains unchanged. Most students making up units will need to pay out of pocket for their fees. Students with a CCPG- Fee Waiver via the financial aid process will only need to pay for their Student Fees out of pocket.

To get your physical student ID card, follow these steps:

1. Verify/Update mailing address in Corsair Connect
2. Contact the Cashier's Office (cashier@smc.edu) from your SMC student email account and include all of the following required info:
   1. identifiable passport-style photo of yourself
   2. identifiable photo of your valid state ID or Passport
   3. your full name, that matches what was used on the SMC application
   4. your SMC ID number

Once the Cashier's Office has received, reviewed, and verified your email, your SMC ID card will be created and sent to the mailing address on file in Corsair Connect within a few business days. It is not the responsibility of SMC to verify mailing addresses, so please be sure to do this BEFORE submitting an email request for your ID card. 

For more information about SMC ID cards, please visit the Cashier's Office webpage.

For assistance with all other problems, please contact: WelcomeCenter@smc.edu