QLESS- Callback Drop-In Hours
CRITICAL- PLEASE READ:
The QLess queue will close automatically if the wait time exceeds 2-3 hours or the
number of available counselors, but you can periodically try again to access the
QLess queue. Depending on the current student wait time, we may not be able to reopen
for the day. Please have your SMC student ID number, a pen, and paper ready for your
callback.
Make sure cell phone settings are adjusted to receive a call from an unknown or "no
caller ID" number. Otherwise, the call goes to voicemail.
(Please see "Office Hours" below for office closures)
To speak with a counselor click here to join the Qless Counseling Callback Queue
- Monday 8:30 a.m. - 4:30 p.m.
- Tuesday 8:30 a.m. - 6:00 p.m. (2pm on Tuesday, 12/23/25)
- Wednesday 8:30 a.m. - 4:30 p.m.
- Thursday 8:30 a.m. - 4:30 p.m.
- Friday 9:30 a.m. - 1:30 p.m.
Alternatively, you can join the Qless app to get in a virtual line for drop-in counseling
by phone. If you are using a phone to sign into Qless, please download the Qless app
first (Android or iOS).
Once you have signed in:
- Look for Santa Monica College Counseling Callback.
- We'll send you a text message to alert you when we are ready.
- The counselor will call you at the number provided when it's your turn to be seen.