Language Lab

Lab Support

 

Language Lab Support Desk

The Language Lab Support Desk will be closed for the summer from July 27 to August 25, 2024.

Lab resources will remain available digitally. Students may contact Student IT Help or their instructor for support during this period.

The Language Lab Support team offers basic troubleshooting and tech support for SMC language students. We provide support for the Language Lab, Mango Languages, Transparent Language, VoiceThread, and the Language Lab Media Finder.

For Summer 2024, all support desk services will be virtual. In-person support will resume in Fall.

Students may schedule an appointment with the Help Desk staff or contact the Lab Support Desk via email and telephone.

For help with your classes or tutoring information, visit the Modern Languages Tutoring Center.

Lab Resource Guides

Access tutorials, guides, and self-help articles for the many resources available through the Modern Languages Lab.

Contact

For Technical Support

Students may schedule an appointment with the Help Desk staff. For quicker assistance, use your official '@student.smc.edu' email account when contacting a team member. Email and telephone support are also available.

For General Questions

For general questions, students may contact a team member via email or telephone. Drop-in Zoom sessions may also be available in the evenings.

Hours

  • Monday - Thursday: 9 a.m. - 9 p.m.
  • Friday: 9 a.m. - 4 p.m.
  • Saturday: 12 p.m. - 2 p.m.
  • Closed: July 27 - August 25

The Language Lab Support Desk is closed during all campus holidays and breaks. Hours are subject to change.

For the computer lab's operating hours, visit Language Lab - Hours.

Schedule an Appointment

To schedule an appointment with the Lab Support Desk, simply access the appointment scheduler below. You can schedule appointments up to two weeks in advance. You may update your appointment using the confirmation email you receive or by contacting the relevant support desk assistant. Note that if you're more than 10 minutes late, your meeting may be canceled.

FAQ