Media Finder

1. Download and install Windows App from the Microsoft Store. When Windows App is installed, open it.
2. Sign in with your SMC email and password.
3. Navigate through the tour to learn more about Windows App, then select Done, or select Skip.
4. After you sign in, select the Devices tab to show the SMC-VCL-W11. If you don't see any options, contact SMC Student IT Help.
5. Select Connect on SMC-VCL-W11.
6. Once connected, find the Language Learning icon on the virtual desktop to open the Language Lab Media Finder (commonly referred to as ASuite).

1. Download and install Windows App from the Mac App Store. When Windows App is installed, open it.
2. Navigate through the tour to learn more about Windows App, then select Done, or select Skip.
3. Windows App opens on the Devices tab. Select the plus (+) icon, then select Add Work or School Account.
4. Sign in with your SMC email and password.
5. After you sign in, select the Devices tab to show the SMC-VCL-W11. If you don't see any options, contact SMC Student IT Help.
6. Double-click SMC-VCL-W11 to connect.
7. Once connected, find the Language Learning icon on the virtual desktop to open the Language Lab Media Finder (commonly referred to as ASuite).

1. Download and install Windows App from the Google Play Store. When Windows App is installed, open it.
2. Navigate through the tour to learn more about Windows App, then select Done, or select Skip.
3. You're automatically prompted to add a new connection. Alternatively, tap the plus (+) icon from any of the tabs to add a new connection.
4. Sign in with your SMC email and password.
5. After you sign in, select the Devices tab to show the SMC-VCL-W11. If you don't see any options, contact SMC Student IT Help.
6. Tap SMC-VCL-W11 to connect. Before the connection is made, you're prompted Make sure you trust the remote PC before you connect. Toggle the options to allow SMC-VCL-W11 to access the different local resources on your device, and to prevent this prompt from showing in future, check the box Never ask again for connections to this PC, then tap Connect.
7. Your device might also prompt you to allow access to its local device features, such as camera, microphone, location, and files, which you should allow.
8. Once connected, find the Language Learning icon on the virtual desktop to open the Language Lab Media Finder (commonly referred to as ASuite).

Windows App does not support Linux. You may use the web version of the Windows App to access the Media Finder.

There are two methods for accessing the Language Lab Media Finder. The first method is to visit the Modern Languages Lab in Drescher Hall, Room 220 and use any available workstation. The second method requires you to install the Windows App, which allows you to remotely access the Media Finder.

See Windows App Instructions for more information.

Windows App is a free app from Microsoft.

See Windows App Instructions for more information.

Before troubleshooting your device, reach out to the manufacturer for assistance. Remember to always save your work before troubleshooting.

Here are the initial steps to resolve technical issues:

1. Restart your computer or mobile device.
2. Close any unnecessary apps or background resources.
3. Clear your web browser's cache and cookies. Note that this may sign you out of websites and apps.
4. Try using a different web browser, computer, or mobile device if possible.
5. Check your Wi-Fi or internet connection and try a different network if possible.
6. Check for any available updates for your web browser, computer, or mobile device, and apps.
7. If the issue persists, seek assistance from SMC IT Help.