General Counseling & Transfer Services (GCTS) for New and Current Students
The General Counseling and Transfer Services Center provides Academic, Transfer Services
and other General Counseling Services to prospective, new and continuing SMC students.
Our counselors are here to help you navigate on the path to Academic Success.
Transfer Services: Please click on the top left link "Transfer Center" (www.smc.edu/transfer)
Special Programs: If you participate in a Special Program, please contact counselors in those programs
(Ex. EOP&S, VRC, the Latino Center, Black Collegians, IEC, Athletics program etc).
To view all Special Programs and connect with a counselor in a specific program, navigate
to https://www.smc.edu/student-support/academic-support/counseling/contact.php and click on the appropriate blue box at the bottom of the page.
Please see below for more specific information about each service and hours of operation.
Please be patient when attempting to connect with us as we may be experiencing a high
volume of student traffic. If you try the Counseling Call-Back queue and it is closed,
please try again later.
In-Person Drop-In sessions are available and allow students to meet with a counselor in person on a
first come, first served basis. Please note that we are limiting in person visits
to one person per counseling session due to covid protocol. Students with disabilities
who require assistance, students who require an interpreter and underage students
will be allowed one additional person in the counseling session with them.
In Person Covid Protocols: Students arriving in person for an In-Person Drop-In Session must first check in at
the kiosk outside of the Student Services Center at the West Entrance facing campus.
Everyone entering the building will need to provide a photo ID and proof of full vaccination.
Everyone entering the building must wear a surgical, KN95 or N95 mask and keep it
on the entire time that they are inside the Student Services Center.
How to Connect with a Counselor
Below are the options and service hours available to connect you with a GCTS Counselor!
Remote Drop-In Hours
Monday 8:30 a.m. - 6:00 p.m.
Tuesday 8:30 a.m. - 6:00 p.m.
Wednesday 8:00 a.m. - 4:30 p.m.
Thursday 8:30 a.m. - 4:30 p.m.
Friday 9:30 a.m. - 1:30 p.m.
(Please see "Office Hours" below for extended hours/dates during Summer)
CRITICAL- PLEASE READ: The QLess queue will close automatically if the wait time exceeds 2.5 hours or the
number of available counselors. Please check back as the Qless queue may reopen when
that wait time goes down. Please have your SMC student ID number, a pen, and paper
ready for your callback.
Office Hours are listed below. Counseling Callback Queue Join the Qless app to get in a virtual line for drop-in counseling by phone. If you
are using a phone to sign into Qless, please download the Qless app first (Android or iOS).
Once you have signed in:
Look for Santa Monica College Counseling Callback.
We'll send you a text message to alert you when we are ready.
The counselor will call you at the number provided when it's your turn to be seen.
Make sure cell phone settings are adjusted to receive a call from an unknown or "no
caller ID" number. Otherwise, the call goes to voicemail.
In-Person Drop-In Hours
Monday 9:30 a.m. - 4:30 p.m. (see note below for all in person drop in)
Tuesday 9:30 a.m. - 4:30 p.m.
Wednesday 9:30 a.m. - 4:30 p.m.
Thursday 9:30 a.m. - 4:30 p.m.
Friday Closed (Remote Only)
In-Person services may close during hours of operation if capacity is met. In this
case, we encourage you to use Drop-in Counseling by Phone. Please call ahead before
a long commute to determine the in person status.
Please see below for Office Closures!
Students must be cleared for on-campus visits by submitting proof of vaccination in
advance. Information may be found at this link – Proof of Vaccination
Students must submit the daily COVID 19 screening found in the SMC Go App or at this
link – COVID 19 Screening
Video Express Counseling Hours
Summer 2022 Week 1 - 6/20 - 6/24
Mon -Thurs 9:00 a.m. - 5:00 p.m.
Friday 10:00 a.m. - 1:00 p.m
Summer 2022 Week 2 - 6/27 - 7/1
Monday 9:00 a.m. - 5:00 p.m.
Tues-Thurs 10:00 a.m. - 2:00 p.m
Friday 10:00 a.m. - 12:00 p.m.
Summer 2022 Week 3 - 7/4 - 7/8
Tues-Thurs 10:00 a.m. - 2:00 p.m
Friday 10:00 a.m. - 12:00 p.m.
Summer 2022 Week 4 - 7/11 - 7/15
Mon -Thurs 9:00 a.m. - 5:00 p.m.
Friday 10:00 a.m. - 1:00 p.m.
Summer 2022 Week 5 - 7/18 - 7/22
Monday 9:00 a.m. - 5:00 p.m.
Tues-Thurs 10:00 a.m. - 2:00 p.m
Friday 10:00 a.m. - 12:00 p.m.
Summer 2022 Week 6 - 7/25 - 7/29
Monday 9:00 a.m. - 5:00 p.m.
Tues-Thurs 10:00 a.m. - 2:00 p.m
Friday 10:00 a.m. - 12:00 p.m.
Summer 2022 Weeks 7-108/1 - 8/26
Mon -Thurs 9:00 a.m. - 5:00 p.m.
Friday 10:00 a.m. - 1:00 p.m.
Briefly meet with a counselor through Video Express Counseling. These sessions are limited to 10 minutes. No appointments needed.
Phone, video, and in-person appointments will not be available for Summer 2022 Week 1 6/20 - 6/25
MyEdPlan is an award-winning, online, education planning tool that allows you to:
Create and edit an education plan on your own anytime!
Plan your courses for future terms.
Track your progress toward your goal as you meet major/program/degree requirements.
Submit your ed plan for review by a counselor directly from MyEdPlan.
Meet the educational planning requirements for enrollment, including priority enrollment.
Student success workshops will allow you to:
Understand general education (GE) requirements.
Learn about test anxiety, time management, and how to ace your final exam.
Online counseling services are only available Monday-Thursday. Due to an increase in usage, a response may take 3-5 business days.
To speak to a counselor, join the Qless queue.
Students with an F1 student visa or questions regarding the I-20 should email intled@smc.edu
Limited to brief questions and submission of some student petitions at smc.edu/oc.
Speak to our front desk by going to How to Connect with a Counselor use the chat button in the lower right corner of the page. Please note that we are
available to chat during regular business hours of 10 a.m. – 4 p.m. Monday through
Thursday. 10 a.m. – 2 p.m. Friday.
Monday-Friday call 310-434-4210. If not available please leave a message. Be sure
to include your name and phone number, and we will call you back as soon as possible.
If you are trying to reach a counselor in a special program, check How to Connect with a Counselor for contact information of all counseling programs.
If you are unable to enroll for a Math or English class, Anatomy 1, Biology 21, or
Chemistry 11, you may submit your question, along with unofficial transcripts online
at smc.edu/oc to verify that you have satisfied the prerequisite.
For all other science waivers, email ScienceWaivers@smc.edu for instructions through the Science Department.
Phone
310-434-4210
Location
Student Services Center (SSC) 2nd Floor: Map 1900 Pico Blvd., Santa Monica, CA 90405-1628
