How to Connect with a Counselor
Below are the options and service hours available to connect you with a GCTS Counselor!
CRITICAL- PLEASE READ: Please be patient when attempting to connect with us on the Callback Queue as we may be experiencing a very high volume of student traffic. If you try the Counseling Callback queue and it is closed, please try again later or the next business day.
Make sure cell phone settings are adjusted to receive a call from an unknown or "no caller ID" number. Otherwise, the call goes to voicemail. Remember to enter your SMC ID # when prompted as you sign up for Q-Less. This will help the counselor to serve you more efficiently.
To speak with a counselor over the phone: CLICK HERE TO ADD YOURSELF TO THE QUEUE
QLESS - Remote Drop-In Hours
Spring Week 16 (5/29 - 6/02/2023)
- Monday Closed - Memorial Day
- Tuesday 8:30 a.m. - 6:00 p.m.
- Wednesday 8:00 a.m. - 4:30 p.m.
- Thursday 8:30 a.m. - 4:30 p.m.
- Friday 10:00 a.m. - 1:30 p.m.
- Saturday Closed
- Sunday Closed
Spring Week 17 (6/05 - 6/09/2023)
- Monday 8:30 a.m. - 6:00 p.m
- Tuesday 8:30 a.m. - 6:00 p.m.
- Wednesday 8:00 a.m. - 4:30 p.m.
- Thursday 8:30 a.m. - 4:30 p.m.
- Friday 9:30 a.m. - 1:30 p.m.
- Saturday Closed
- Sunday Closed
Once you have signed in:
- Look for Santa Monica College Counseling Callback.
- We'll send you a text message to alert you when we are ready.
- The counselor will call you at the number provided when it's your turn to be seen.
The QLess queue will close automatically if the wait time exceeds 2.5 hours or the number of available counselors. Please check back as the Qless queue may reopen when that wait time goes down. Please be ready to enter your SMC student ID number (if you have one) when you sign up for Q-Less and have a pen, and paper ready for your callback.
Please see "Office Hours" below for Office Closures!
In-Person services may close during hours of operation if capacity is met. In this case, we encourage you to use Drop-in Counseling by Phone.
Regular In-Person Drop-In Hours
Spring Week 16 (5/29 - 6/02/2023)
- Monday Closed - Memorial Day
- Tuesday 8:30 a.m. - 5:30 p.m.
- Wednesday 8:30 a.m. - 4:30 p.m.
- Thursday 8:30 a.m. - 4:30 p.m.
- Friday 9:30 a.m. - 1:00 p.m.
- Saturday Closed
- Sunday Closed
Spring Week 17 (6/05 - 6/09/2023)
- Monday 8:30 a.m. - 5:30 p.m.
- Tuesday 8:30 a.m. - 5:30 p.m.
- Wednesday 8:30 a.m. - 4:30 p.m.
- Thursday 8:30 a.m. - 4:30 p.m.
- Friday 9:30 a.m. - 1:00 p.m.
- Saturday Closed
- Sunday Closed
Students must submit the daily COVID 19 screening found in the SMC Go App or at this link – COVID 19 Screening
Please see "Office Hours" below for Office Closures!
Briefly meet with a counselor through Video Express Counseling on Zoom. These sessions are limited to 10 minutes and for quick questions. No appointment needed.
Phone, video, and in-person appointments are now available.
Please check Corsair Connect for availability.
Limited to brief questions and submission of some student petitions at smc.edu/oc.
Students with an F1 student visa or questions regarding the I-20 should email intled@smc.edu.
Online counseling services are only available Monday-Thursday. Due to an increase in usage, a response may take 3-5 business days.
To speak to a counselor, join the Qless queue.