Online Counseling

Online Counseling is available Monday-Friday and during enrollment periods it may take 3-5 days to reply to your inquiry. We encourage you to review the frequently asked questions and admissions videos that may assist in answering your questions. In addition, counseling services are available for students to speak to a counselor.

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Frequently Asked Questions

New Online Counseling Process, Portal, & Instructions

Online counseling permits students to submit inquiries securely. Students will be required to log in with your SMC email account/username (not your ID number) and password. You will be able to upload attachments directly to each inquiry. An email notification will be sent to your SMC email once you submit your inquiry and when a counselor response has been sent.

The SMC Single Sign-On service is for enrolled students. If you are a student not currently enrolled you must reapply for admission to SMC to reactivate your account.

Instructions to Submit New Forms

Click on the form link.
If you see a window with "SMC SIGN-ON," enter your SMC username and password. Your username is your last, first, and middle name in this format: lastname_firstname_middlename.
Complete and submit the form. Forms time-out after 45 minutes If you cannot complete it, and the form has been enabled to save your progress, click the “Save Progress” button at the bottom of the page. You can return to it later by logging in at www.smc.edu/myforms. The "MyForms" portal shows forms you have submitted and those you have in progress.
- Click on “Pending/Draft Forms”.
- Identify the form you would like to resume and then click on the “Complete Form” button on the right side of the screen.
- To review forms you have submitted in the past, click on “Forms History”. Then click on the icon for the PDF or for the HTML view.
Once you have completed the missing questions/items, click the “Submit” button.
Once submitted, you will be prompted to view and download a PDF version of the submitted form. You can always see it, too, by logging in at the MyForms portal.
Please note: It is important that you provide all necessary information in your inquiry. A counselor may request additional information required to answer your inquiry, and once you respond to the counselor's questions, you will receive a second email. However, SMC Gmail groups the responses within the initial counselor reply, so it may be difficult for you to see the counselor’s final response.

- Here are a few examples of inquiries that contain specific information:
  - Request to repeat English 1 for summer 2021
  - Request ed plan for financial aid appeal with a major is business marketing associate degree and transfer to CSUN
  - Request 17 units in fall and I plan to enroll in chem 10, English 1, math 2, com studies 11 & counseling 12
  - Request prerequisite course waiver to enroll in English 2 – attach a legible college transcript which includes your name, the college name and the completion of the prerequisite course
  - Request a course substitution/equivalency -indicate the major, associate degree or certificate, and attach a legible college transcript which includes your name and the name of the college, and course description for each course