Student Support

Online Counseling


Please read through all information below before submitting an inquiry.

Online counseling services are only available Monday-Thursday during the summer session. Due to an increase in usage, a response may take 3-5 business days.

To speak to a counselor, join the QLess queue.

International students with an F1 student visa or questions regarding the I-20 should email


Ask a Counselor

F-1 Visa Students

Ask About SMC (I do not have an SMC ID #)

Topics Appropriate for Online Inquiries

  • College procedures and academic policies

  • Unit Increase

  • Prerequisites, Co-requisites and Advisories

  • Transfer Requirements

  • Associate Degrees and Certificates

  • General Education (GE) and Transcript Evaluation

Topics That Require You Meet With A Counselor

  • Personal Counseling

  • Academic Plans

  • Career Counseling

  • Dismissal and Probationary Issues

  • Petitions to Graduate

Security/Privacy Message

SMC strives to safeguard all electronic transactions. However, when using this site, be aware that information transmitted through our Online Counseling services and email correspondence is not encrypted. Additionally, certain inquiries may be referred to other campus Departments and or staff which may be better suited to answer the inquiry. By using this site you agree to the above listed terms.